SuperOps.ai | Help Center
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Admin Settings
Admin Settings
Learn how to configure the admin modules
Managing your agent and system tray
Using the client portal
Getting started with the admin console
Managing your templates
Setting up and using mailboxes in SuperOps.ai
A quick guide to customer support access
Setting up your profile information
Setting up your profile information
Enabling two-factor authentication
Setting up your MSP information
Add Technicians
Setting up holiday management
Adding your MSP's information
Manage Email Notifications
Setting up CNAME and brand logo
Setting up your CNAME in SuperOps.ai
Adding your brand's logo in SuperOps.ai
Configuring Roles and Groups
Setting up technician roles
Setting up requester roles
Creating technician groups
Manage and configure SLAs
Configuring and managing your SLAs
Creating an SLA
Set up your help desk
Managing ticket statuses
Priority matrix
Ticket categories and subcategories
Ticket cause
Resolution codes
Set up advanced configurations
Creating reply templates
Custom Fields
Creating task templates
Runbooks
CSAT Surveys
CSAT Surveys
Configure Security management
Technician Logins
Requester Logins
Session Timeouts
IP restrictions
How Tos
Setting up SSO with Azure AD
Configure Single Sign On (SSO) with Okta
Configuring multiple mailboxes
SuperOps.ai | Help Center