Admin Settings

Learn how to configure the admin modules

9 articles in this collection
Written by Akhilesh Subramanian

Configure security management

Set up technician/requester login, session timeouts and, IP restrictions

Written by Akhilesh Subramanian
Updated over a week ago

Configure SLA (Service Level Agreement)

Define SLA policies and configurations

Written by Akhilesh Subramanian
Updated over a week ago

Set up advanced configurations

Set up reply templates, task templates, custom ticket fields, Runbooks, CSAT surveys, etc.,

Written by Akhilesh Subramanian
Updated over a week ago

Setting up your helpdesk

Configure ticket properties-cause, category, priority matrix etc.,

Written by Akhilesh Subramanian
Updated over a week ago

Configure roles and groups

Learn how to add/manage technicians, create groups, define requester roles etc.,

Written by Akhilesh Subramanian
Updated over a week ago

Set up holiday management

Create, manage and duplicate holiday lists

Written by Akhilesh Subramanian
Updated over a week ago

Set up your subdomain and email

Learn how to configure your subdomain, support and sales emails

Written by Akhilesh Subramanian
Updated over a week ago

Add your MSP information

Add basic information like address, primary and secondary contacts etc.,

Written by Akhilesh Subramanian
Updated over a week ago

Set up your profile and enable 2-factor authentication (2FA)

Learn how to set up your personal space at SuperOps.ai and enable 2FA for security

Written by Akhilesh Subramanian
Updated over a week ago