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Admin Settings
Admin Settings

Learn how to configure the admin modules

Manish Balaji avatarS
By Manish and 1 other2 authors34 articles
Getting started with the admin console
Managing your templates
Managing your agent and system tray
Setting up and using mailboxes in SuperOps.ai
Using the client portal
A quick guide to customer support access

Setting up your profile information


Setting up your profile information
Enabling two-factor authentication

Setting up your MSP information


Setting up holiday management
Add Technicians
Adding your MSP's information
Manage Email Notifications

Setting up CNAME and brand logo


Setting up your CNAME in SuperOps.ai
Adding your brand's logo in SuperOps.ai

Configuring Roles and Groups


Setting up technician roles
Setting up requester roles
Creating technician groups

Manage and configure SLAs


Configuring and managing your SLAs
Creating an SLA

Set up your help desk


All about ticket fields
Managing ticket statuses
Priority matrix
Resolution codes

Set up advanced configurations


Creating reply templates
Creating task templates
Runbooks

CSAT Surveys


CSAT Surveys

Configure Security management


Technician Logins
Requester Logins
Session Timeouts
IP restrictions

How Tos


Setting up SSO with Azure AD
Configure Single Sign On (SSO) with Okta
Configuring multiple mailboxes
SuperOps.ai | Help Center