SuperOps.ai

Learn how to deliver a personalized experience with a customizable agent & simplify frequent actions for your clients with the system tray.

Managing your agent and system tray

Take a look at how clients see their portal and how they can use it to self-serve

Using the client portal

Getting started with the admin console

Learn how you can use templates to document frequently used work items and reuse them with ease.

Managing your templates

Learn how to set up your email and subdomain for your support and sales mailboxes, and add additional mailboxes for white-labeling.

Setting up and using mailboxes in SuperOps.ai

A quick guide to customer support access

Manish Balaji

SuperOps GTM

Admin Settings

Setting up your profile information

Enabling two-factor authentication

Setting up your profile information 

Add Technicians

Setting up holiday management

Adding your MSP's information

Manage Email Notifications

Setting up your MSP information 

Setting up your CNAME in SuperOps.ai

Adding your brand's logo in SuperOps.ai

Setting up CNAME and brand logo

Setting up technician roles

Setting up requester roles

Creating technician groups

Configuring Roles and Groups 

Configuring and managing your SLAs

Creating an SLA

Manage and configure SLAs

Managing ticket statuses

Priority matrix

Ticket categories and subcategories

Ticket cause

Resolution codes

Set up your help desk 

Creating reply templates

Custom Fields

Creating task templates

Runbooks

Set up advanced configurations 

CSAT Surveys

Technician Logins

Requester Logins

Session Timeouts

IP restrictions

Configure Security management 

Setting up SSO with Azure AD

Here’s everything you need to know to configure the single sign-on (SSO) process through your Okta account.