Admin Settings

Learn how to configure the admin modules

33 articles in this collection
Written by Manish Balaji

Getting started with the admin console

Written by Manish Balaji
Updated over a week ago

Managing your templates

Learn how you can use templates to document frequently used work items and reuse them with ease.

Written by Manish Balaji
Updated over a week ago

A quick guide to customer support access

Written by Manish Balaji
Updated over a week ago

Setting up your profile information

Setting up your profile information

Written by Manish Balaji
Updated over a week ago

Enabling two-factor authentication

Written by Manish Balaji
Updated over a week ago

Setting up your MSP information

Add Technicians

Written by Manish Balaji
Updated over a week ago

Setting up holiday management

Written by Manish Balaji
Updated over a week ago

Setting up your subdomain and email

Written by Manish Balaji
Updated over a week ago

Adding your MSP's information

Written by Manish Balaji
Updated over a week ago

Manage Email Notifications

Written by Manish Balaji
Updated over a week ago

Setting up CNAME and brand logo

Setting up your CNAME in SuperOps.ai

Written by Manish Balaji
Updated over a week ago

Adding your brand's logo in SuperOps.ai

Written by Manish Balaji
Updated over a week ago

Configuring Roles and Groups

Setting up technician roles

Written by Manish Balaji
Updated over a week ago

Setting up requester roles

Written by Manish Balaji
Updated over a week ago

Creating technician groups

Written by Manish Balaji
Updated over a week ago

Manage and configure SLAs

Configuring and managing your SLAs

Written by Manish Balaji
Updated over a week ago

Creating an SLA

Written by Manish Balaji
Updated over a week ago

Set up your help desk

Managing ticket statuses

Written by Manish Balaji
Updated over a week ago

Priority matrix

Written by Manish Balaji
Updated over a week ago

Ticket categories and subcategories

Written by Manish Balaji
Updated over a week ago

Ticket cause

Written by Manish Balaji
Updated over a week ago

Resolution codes

Written by Manish Balaji
Updated over a week ago

Set up advanced configurations

Creating reply templates

Written by Manish Balaji
Updated over a week ago

Custom Fields

Written by Manish Balaji
Updated over a week ago

Creating task templates

Written by Manish Balaji
Updated over a week ago

Runbooks

Written by Manish Balaji
Updated over a week ago

CSAT Surveys

CSAT Surveys

Written by Manish Balaji
Updated over a week ago

Configure Security management

Technician Logins

Written by Manish Balaji
Updated over a week ago

Requester Logins

Written by Manish Balaji
Updated over a week ago

Session Timeouts

Written by Manish Balaji
Updated over a week ago

IP restrictions

Written by Manish Balaji
Updated over a week ago

How Tos

Setting up SSO with Azure AD

Written by Manish Balaji
Updated over a week ago

Configure Single Sign On (SSO) with Okta

Here’s everything you need to know to configure the single sign-on (SSO) process through your Okta account.

Written by Manish Balaji
Updated over a week ago