Resolution codes are used to define what kind of resolution was provided to the requester in the ticket, by the technician.


The default resolution codes we currently provide are:

  • Exception: This could be a one-off issue and the technician might not be able to replicate it, identify the root cause of the issue, or provide a solution.

  • Permanent fix: The solution provided is comprehensive, and the issue is unlikely to occur again.

  • Resolved by requester: The requester resolved the issue on their own before the technician could get involved.

  • Workaround: A temporary solution has been provided to the client to keep things going for the time being, but a deeper underlying issue needs to be resolved for a permanent fix.

These can be viewed under Settings >> Resolution Codes.

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