Resolution codes
Manish Balaji avatar
Written by Manish Balaji
Updated over a week ago

Resolution codes are used to define what kind of resolution was provided to the requester in the ticket, by the technician.


The default resolution codes we currently provide are:

  • Exception: This could be a one-off issue and the technician might not be able to replicate it, identify the root cause of the issue, or provide a solution.

  • Permanent fix: The solution provided is comprehensive, and the issue is unlikely to occur again.

  • Resolved by requester: The requester resolved the issue on their own before the technician could get involved.

  • Workaround: A temporary solution has been provided to the client to keep things going for the time being, but a deeper underlying issue needs to be resolved for a permanent fix.

These can be viewed under Settings >> Resolution Codes.

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