Defining ticket categories and subcategories ensures that you put your best people to solve an issue. It also gives you the ability to identify the types of issues that come to your helpdesk.

To create categories and subcategories:

  1. Navigate to Settings > Ticketing Settings > Category.

2. On the ‘Ticket Categories’ page, do the following:

  • Under the Category section, Enter the category name and hit enter.

  • Under the Subcategory section, enter the sub-category name and hit enter.


3. Click ‘Save’ once you’re done.

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