This section will help you define ticket statuses for different ticket events. Want ticket statuses to represent your unique way of working? Say hello to Custom Ticket Status.

To create a custom status:

  1. Navigate to Settings > Ticketing Settings > Status.

2. On the Ticket Status page, scroll down to ‘Ticket Status options’.

3. Enter your custom status along with a description and click ‘Add’.

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4. Hit ‘Save’ once you’re done.

To map ticket events to statuses:

  1. Navigate to Settings > Ticketing Settings > Status.

  2. On the Ticket Status page, head to the ‘Default Mapping section’.

  3. Define status for every ticket event.

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📝 Note:

You can map ticket events to custom status.


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