This section will help you define ticket statuses for different ticket events. Want ticket statuses to represent your unique way of working? Say hello to Custom Ticket Status.
To create a custom status:
Navigate to Settings > Ticketing Settings > Status.
2. On the Ticket Status page, scroll down to ‘Ticket Status options’.
3. Enter your custom status along with a description and click ‘Add’.
4. Hit ‘Save’ once you’re done.
To map ticket events to statuses:
Navigate to Settings > Ticketing Settings > Status.
On the Ticket Status page, head to the ‘Default Mapping section’.
Define status for every ticket event.
📝 Note:
You can map ticket events to custom status.