You have the space to configure default service items for worklogs and auto-start timers to record worklogs more accurately. Here’s how:

  1. Navigate to Settings > Contracts and Billing > Time Tracking

  2. Choose a default service item to be shown on the timer tab.

timetracking.png

📝 Note:

The auto-start timer works when the ticket is opened for the first time a ticket is assigned to a technician. For example, If a ticket is reassigned to another technician and they open it for the first time, then the auto-start timer won't start running.

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