Navigate to Modules > Tickets and open a ticket.
Within the ticket, you will see the timer widget on the right side of the screen.
3. Choose a worklog service item from the drop-down list. (You can also set a default service item here on the Settings page. Scroll down to see how you can do it.)
4. You can add comments about the service provided in the comment section below.
5. Once you are done, click on the resume button to start the worklog timer.
6. Mark the service item as Billable by clicking on the billable icon at the bottom of the widget if you’d like to send this worklog to the invoice audit.
7. Click on the stop button once you’re done working on the ticket, and click save to create the worklog. You can also select if the added worklog hours need to be calculated using the after-hours cost by using the clock icon.
8. You can also configure the timer to auto-start when a technician opens the ticket that’s assigned to them for the very first time. Scroll down below to see how you can set this up.
You can easily keep track of your active timers by clicking on the Timer icon on the pane to the left. This feature allows you to manage your running/paused timers without going to the specific ticket page every time.