Internal notes help you collaborate with fellow technicians (if you need an extra hand or better context regarding an issue).

Here's how you add an Internal Note:

  1. Navigate to the reply section.

  2. Click on the 'Add Internal Notes'

3. Enter your private comment and hit ‘Send’.

4. If you wish to collaborate with a technician, you can tag them with ‘@’ followed by their name.

You can see all the Internal Notes associated with a ticket in the ‘Notes’ section.

💡 SuperTip:

Internal notes are appended to the ‘Updates’ section and will NOT be visible to your requesters.

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