When you create a SuperOps.ai account, you're provided with an email address that looks like this: support@yourcompany.superops.ai. You can share this with your customers and ask them to send their questions to this address.

  • Any email sent to this address gets automatically converted into a ticket in SuperOps.ai.

  • The customer who sent the email becomes the requester of the ticket.

If you already have an email such as support@yourcompany.com, you can continue using that email address with your customers to reach out to you. To capture them as tickets, you'll have to forward emails coming into that address to SuperOps.ai so that they get captured as tickets.

Explains the process of linking email addresses with SuperOps.ai for automatic ticket creation.

When you create a SuperOps.ai account, you're provided with an email address that looks like this: support@yourcompany.superops.ai. You can share this with your customers and ask them to send their questions to this address.

  • Any email sent to this address gets automatically converted into a ticket in SuperOps.ai.

  • The customer who sent the email becomes the requester of the ticket.

If you already have an email such as support@yourcompany.com, you can continue using that email address with your customers to reach out to you. To capture them as tickets, you'll have to forward emails coming into that address to SuperOps.ai so that they get captured as tickets.

3. For your support email address, add a custom email ID for your MSP. This will be the email address that your clients will see in their mailboxes.

đź“ť Note:
The best practice is to set up an email that emphasizes your brand name—for example, support@acmemsp.com. Check-point: Once you enter the custom email, complete the verification process to ensure that it's a valid domain. If you choose to skip adding a custom email, SuperOps.ai will automatically choose your incoming email as the default support address.

4. You can customize your forwarding address in the section below the outgoing email address. You can use the copy icon to quickly copy it and set up a forwarding rule in your email server.

5. You can choose whose name and email signature the support responses will go under—whether it will go under the technician's name or the MSP's name.

6. You can also set up multiple mailboxes to personalize support emails for different clients.

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