All Collections
Setting up time triggers
Setting up time triggers

Learn how you can create time triggers to perform tasks automatically after a certain amount of time.

Manish Balaji avatar
Written by Manish Balaji
Updated over a week ago

A time trigger scans all your tickets every 30 minutes and checks if a ticket has been idle for a certain time period.

For example, you can use time triggers to notify technicians if a ticket from a VIP client has been idle for 5 hours.

To set up a time trigger:

  1. Navigate to Settings > Time Triggers. Click ‘Create’.

2. Name your time trigger and add a description.

3. Choose the time frame for the trigger to commence. The trigger will be initiated after the specified time.

4. Specify conditions to be scanned for the time trigger.

5. Specify actions to be performed and click ‘Save’.

Did this answer your question?