A time trigger scans all your tickets every 30 minutes and checks if a ticket has been idle for a certain time period.

For example, you can use time triggers to notify technicians if a ticket from a VIP client has been idle for 5 hours.

To set up a time trigger:

  1. Navigate to Settings > Time Triggers. Click ‘Create’.

2. Name your time trigger and add a description.

3. Choose the time frame for the trigger to commence. The trigger will be initiated after the specified time.

4. Specify conditions to be scanned for the time trigger.

5. Specify actions to be performed and click ‘Save’.

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