TeamViewer is one of the industry’s most preferred remote access solutions, to help IT service admins and MSPs support and troubleshoot client assets remotely.
By integrating TeamViewer with SuperOps.ai, your technicians can remotely access your clients’ assets, diagnose and fix the asset experiencing issues, right from their workstation.
Now that we’ve discussed what the integration can do, let’s dive into how you can set the integration up in SuperOps.ai.
How to set up the integration
Before you get started,
Please ensure that you have a corporate license subscription for TeamViewer.
Install the TeamViewer agents generated from your TeamViewer account on your clients' assets.
Please ensure that you have the TeamViewer app installed on your workstation, and you’re logged in.
The best part of this integration is the configuration process—there’s isn’t one. All you need to do is open the marketplace page, select TeamViewer under Remote Desktop, and click the toggle button to enable the integration and click save. That’s it!
Once you’ve enabled the integration, you can start taking remote sessions for your clients by opening up the asset view section, clicking the tools icon to the left of the asset experiencing issues, and selecting TeamViewer.
You’ll be redirected to a link that will open up the TeamViewer app on your workstation, where you can start taking the remote session.
Not the remote desktop tool or integration you were looking for? Add it to our product roadmap! We’d love to take a look.