ConnectWise Control is a popular choice in the IT industry when it comes to remote access solutions. It’s a common pick when IT admins and MSP technicians alike need to remotely access and proactively fix problematic endpoints in the client network, fully remotely.
By integrating ConnectWise Control with SuperOps.ai, your technicians can provide quality remote access support to clients, and keep client networks in the pink of their health, right from their workstation.
Now that we’ve discussed what the integration can do, let’s dive into how you can set the integration up in SuperOps.ai.
Integrating SuperOps.ai with ConnectWise Control
Here's a few things to keep in mind before getting started with the integration:
Please ensure that you have an active, paid ConnectWise Control subscription.
Install the ConnectWise Control agents generated from your ConnectWise Control account on your clients' assets.
Once you've ticked off all the prerequisites, you can jump right into the configuration process. Here's what the configuration process for ConnectWise Control looks like:
First, you'll need to provide the ConnectWise Control URL. This URL is unique and is mapped to your company's name, similar to the subdomain you have in SuperOps.ai. Here's a sample ConnectWise Control URL for your reference: https://starkindustries.screenconnect.com.
Next, you'll need to provide the instance ID for ConnectWise Control. Here's how you can find it:
Install the agent in your device.
Load up the task manager, where you'll find the instance ID within parentheses after ConnectWise Client. For example, it'll look like ConnectWise Client (fd39834nbc) Another way you can find the ConnectWise instance ID is by opening up File Explorer > This PC > OS (C:) > Program Files (x86) and searching for the folder named ‘ConnectWise Client’, which will contain the instance ID within parentheses.
The last field you'll need to fill in is the name of the session group you want to group your remote access sessions under in ConnectWise Control.
Once you've filled in all the details, click save to complete the configuration process and start running remote access sessions.
Once you’ve enabled the integration, you can start taking remote sessions for your clients by opening up the asset view section, clicking the tools icon to the left of the asset experiencing issues, and selecting ConnectWise Control.
Not the remote desktop tool or integration you were looking for? Add it to our product roadmap! We’d love to take a look.