Whether it’s navigating a directory, managing files, or searching a registry, a terminal is super helpful to have while performing everyday tasks as an MSP. The terminal helps admins and technicians perform complex tasks without the need for a graphic interface.
In SuperOps.ai, we’ve done things differently by building a full-fledged terminal within SuperOps.ai. Technicians can quickly open up the terminal for an asset experiencing issues, use text commands to diagnose the issue, and deploy quick fixes or automation to resolve the issue, without leaving the platform.
Before we get into the finer details, let’s take a look at what a terminal is and what it does.
What is a terminal?
A terminal, also known as a command line interface, or console, enables users to perform and automate different types of tasks on a computer using easy text commands, without the help of a GUI, or a graphical user interface. It’s your command center to execute your everyday operations with speed and efficiency.
How to use the terminal in SuperOps.ai
1. Click the Modules icon on the pane to the left. Click the assets module under the asset management section.
2. Inside the assets module, you’ll see a list of all the assets you manage for your clients. Select the asset experiencing issues and open up the asset details. Inside the asset details page, you’ll find the terminal option at the top right of the window.
3. These are the options available to you while opening up a terminal:
Command prompt or cmd.exe as system admin
Command prompt or cmd.exe as a logged-on user
Powershell as system admin
Powershell as a logged-on user
Shell as system admin (bash)
Shell as a logged-on user (bash)
4. Once you’ve selected the terminal and the role, the terminal window opens up, where you can start using different text commands to start executing the tasks you need to.
And you’re set! The terminal is only a couple of clicks away, whenever you need it to troubleshoot your client’s assets.
Please keep in mind that the terminal is not supported for the following operating systems and servers:
Unsupported operating systems: Windows 7,8
Unsupported servers: Windows servers 2012, 2016
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