Working with assets in SuperOps.ai reflects similar design principles as that of the PSA modules to ensure a minimal learning curve and tight integration with PSA to make life easy for technicians.
Note: To work with assets, they need to be brought into the system by SuperOps.ai agents, click here to know more about deploying them.
Navigating the Asset Page
You can navigate to the asset detail page either by choosing an asset from Modules > Assets or by clicking on an associated asset from a ticket (bottom right corner).
The initial screen of an asset page gives all crucial information to quickly check asset parameters, patch status, documentation, view associated tickets, ability to take remote control or run a script. You are just couple of clicks away from jumping to the linked asset from a ticket and hop back to the ticket to continue where you left.
And any further information you would need is right behind a click!
Details: This section gives you more drilled-down operational details that happened across crucial parts of the client machine such as the CPU, Memory, Disc volume, Network Adapters, Windows services, etc. Ability to start, stop, restart Windows service and Stop process for CPU, Memory and Open ports is possible.
Software: List of software installed on the asset.
Policy: Shows the list of policies that have been applied to the asset. Click here to know more about setting up policy sets.
Tickets: Shows the list of tickets associated with this asset.
Alerts: Are notifications that have been triggered in relation to this asset. Alerts can also be resolved manually if the issue has been resolved.
Patches: Show a list of patches that have been run on the asset and status (Completed/Failed) with timestamps.
Scripts: Shows a list of upcoming scheduled scripts and scrips that were executed and their output.
Asset Information: Set of default information gathered by the agent about the machine. You can also create custom fields to input further data from the assets. Click here to know more about creating custom asset information fields.
Note: You can add attachments also choose to link your asset to other (non-monitored) assets by clicking the 'Associate other assets' option. This includes any files (such as troubleshooting or debugging guides) or IT documentation.